This policy governs the return, refund, and exchange of products from our establishment. Please review these guidelines carefully before making a purchase, as your agreement to these terms is implicit upon completion of a transaction.
Eligibility and Timeframe
The policy covers a 30-day return and refund period from the date of purchase. After this period, we cannot offer a full refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Certain categories of products are exempt from return, including perishable goods, intimate or sanitary items, hazardous materials, and non-returnable items like gift cards and downloadable software.
Partial Refunds
Partial refunds may be granted under specific circumstances, such as signs of use in books, opened media items, items not in original condition, or returns beyond 30 days.
Refunds Process
Upon receipt and inspection of your return, you will be notified of approval or rejection via email. If approved, the refund will be processed, credited to your original payment method within a specified time.
Late or Missing Refunds
If a refund is not received, verify your bank account, contact your credit card company, and contact your bank. If issues persist, contact us for assistance.
Sale Items
Regular priced items are eligible for a refund, but sale items are non-refundable.
Exchanges
Exchanges are available for defective or damaged items. Initiate an exchange by emailing us and returning the item to our physical address.
Gifts
Gifted items result in a gift credit or a refund to the gift giver, depending on the circumstances.
Shipping Returns
You are responsible for return shipping costs. Shipping costs are non-refundable, and refunds will have return shipping costs deducted.
Need Assistance?
For refund and return inquiries, contact us at contact@soft2game.com.
Please note that this policy may undergo occasional updates, and it is your responsibility to review it periodically. Continued engagement with our establishment implies consent to the outlined terms.
12.Satisfied or Refunded Guarantee
We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with the product you’ve received, please address your concerns.
Conditions for Satisfied or Refunded:
- Notification Period: You must notify us of your dissatisfaction within 7 days of receiving the product.
- Reason for Dissatisfaction: Provide a clear explanation of why you are dissatisfied with the product. This helps us understand your concerns and improve our services.
- Return Process: Follow the standard return process outlined in our Return, Refund, and Exchange Policy. Ensure the item is unused, in its original condition, and returned in the original packaging.
- Refund Processing: Upon receiving your return, we will promptly assess the product to determine eligibility for a refund. If the criteria are met, we will process a full refund to your original payment method, usually in 20 business days.
- Communication: You will be notified via email regarding the approval or rejection of your refund request.
Note: This guarantee is an additional commitment to your satisfaction and works in conjunction with our standard Return, Refund, and Exchange Policy.
Customer Satisfaction is Our Priority:
Our aim is to ensure that you have a positive experience with every purchase from Soft2Bet. If you have any questions or concerns please do not hesitate to reach out to our customer service team at : contact@soft2game.com